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Defines the maximum number of tasks to be executed as the same time.
Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
Defines the module that shows the currently logged in agents in the customer interface.
Defines the module that shows the currently logged in customers in the customer interface.
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.
Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.
Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.
Defines the name of the key for customer sessions.
Defines the next possible states for customer tickets in the customer interface.
Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.
Defines the password to access the SOAP handle (bin/cgi-bin/rpc.pl).
Defines the path and TTF-File to handle bold italic monospaced font in PDF documents.