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Defines the history comment for the ticket zoom action, which gets used for ticket history in the customer interface.
Defines the history type for the ticket zoom action, which gets used for ticket history in the customer interface.
Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Defines the log module for the system. "File" writes all messages in a given logfile, "SysLog" uses the syslog daemon of the system, e.g. syslogd.
Defines the maximum number of quoted lines to be added to responses.
Defines the maximum number of tasks to be executed as the same time.
Defines the module that shows a generic notification in the agent interface. Either "Text" - if configured - or the contents of "File" will be displayed.
Defines the module that shows the currently logged in agents in the customer interface.
Defines the module that shows the currently logged in customers in the customer interface.
Defines the module to display a notification in different interfaces on different occasions for OTRS Business Solution™.
Defines the module to display a notification in the agent interface, if the agent is logged in while having out-of-office active.
Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.
Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.
Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.
Defines the name of the key for customer sessions.
Defines the next possible states for customer tickets in the customer interface.
Defines the next state of a ticket after adding a note, in the ticket free text screen of the agent interface.
Defines the next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.