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Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default next state for a ticket after customer follow-up in the customer interface.
Defines the default next state of a ticket after adding a note, in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
Defines the default ticket attribute for ticket sorting in a ticket search of the customer interface.
Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.
Defines the default ticket order of a search result in the customer interface. Up: oldest on top. Down: latest on top.
Defines the default ticket priority in the ticket bulk screen of the agent interface.
Defines the default ticket priority in the ticket owner screen of a zoomed ticket in the agent interface.
Defines the default ticket priority in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the default ticket priority in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.