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English Portuguese (Brazil)
Customer preferences.
Customer ticket overview
Customer ticket search.
Customer ticket zoom
CustomerID search
Customizable stop words for fulltext index. These words will be removed from the search index.
Default agent name
Default display type for recipient (To,Cc) names in AgentTicketZoom and CustomerTicketZoom.
Default display type for sender (From) names in AgentTicketZoom and CustomerTicketZoom.
Define which avatar default image should be used for the article view if no gravatar is assigned to the mail address. Check https://gravatar.com/site/implement/images/ for further information.
Define which avatar default image should be used for the current agent if no gravatar is assigned to the mail address of the agent. Check https://gravatar.com/site/implement/images/ for further information.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.
Defines if time accounting must be set to all tickets in bulk action.
Defines out of office message template. Two string parameters (%s) available: end date and number of days left.
Defines the HTTP hostname for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the available steps in time selections. Select "Minute" to be able to select all minutes of one hour from 1-59. Select "30 Minutes" to only make full and half hours available.
Defines the body text for notification mails sent to customers, about new password.
Defines the body text for notification mails sent to customers, with token about new requested password.
Defines the default agent name in the ticket zoom view of the customer interface.