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English Portuguese (Brazil)
Sets the ticket type in the ticket bulk screen of the agent interface.
Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Show the current owner in the customer interface.
Show the current queue in the customer interface.
Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link to see a zoomed email ticket in plain text.
Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface.
Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface.
Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket owner screen of a zoomed ticket in the agent interface.
Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket pending screen of a zoomed ticket in the agent interface.
Shows a list of all the possible agents (all agents with note permissions on the queue/ticket) to determine who should be informed about this note, in the ticket priority screen of a zoomed ticket in the agent interface.
Shows a teaser link in the menu for the ticket attachment view of OTRS Business Solution™.
Shows all the articles of the ticket (expanded) in the customer zoom view.
Shows either the last customer article's subject or the ticket title in the small format overview.
Shows the article head information in the agent zoom view.
Shows the enabled ticket attributes in the customer interface (0 = Disabled and 1 = Enabled).
Shows the ticket priority options in the ticket bulk screen of the agent interface.
Shows the ticket priority options in the ticket owner screen of a zoomed ticket in the agent interface.