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English Portuguese (Brazil)
Sets the responsible agent of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the responsible agent of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the state of a ticket in the ticket bulk screen of the agent interface.
Sets the state of the ticket in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the state of the ticket in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the state of the ticket in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the ticket owner in the ticket bulk screen of the agent interface.
Sets the ticket owner in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the ticket owner in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the ticket owner in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the ticket type in the ticket bulk screen of the agent interface.
Sets the ticket type in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Sets the ticket type in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Type needs to be enabled).
Show the current owner in the customer interface.
Show the current queue in the customer interface.
Shows a link in the menu for subscribing / unsubscribing from a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link to see a zoomed email ticket in plain text.