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Module to generate html OpenSearch profile for short ticket search in the agent interface.
Module to generate html OpenSearch profile for short ticket search in the customer interface.
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Number of tickets to be displayed in each page of a search result in the customer interface.
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
Package event module file a scheduler task for update registration.
Parameters for the dashboard backend of the ticket escalation overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.
Parameters for the dashboard backend of the ticket pending reminder overview of the agent interface. "Limit" is the number of entries shown by default. "Group" is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" is the cache time in minutes for the plugin. Note: Only Ticket attributes and Dynamic Fields (DynamicField_NameX) are allowed for DefaultColumns.
Picture-Upload
Process Ticket.
Protection against CSRF (Cross Site Request Forgery) exploits (for more info see https://en.wikipedia.org/wiki/Cross-site_request_forgery).
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.
Removes old generic interface debug log entries created before the specified amount of days.
Reprocess mails from spool directory that could not be imported in the first place.
Required permissions to use the ticket bounce screen in the agent interface.
Required permissions to use the ticket merge screen of a zoomed ticket in the agent interface.
Required permissions to use the ticket owner screen of a zoomed ticket in the agent interface.
Required permissions to use the ticket pending screen of a zoomed ticket in the agent interface.
Required permissions to use the ticket priority screen of a zoomed ticket in the agent interface.