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English Portuguese
Close Time Tempo de Fecho
Escalation Escalagem
Agent/Owner Agente/Proprietário
Created by Agent/Owner Criado por Agente/Proprietário
Evaluation by Avaliado por
Ticket/Article Accounted Time Tempo contabilizado no Ticket/Artigo
Ticket Create Time Hora de criação de Ticket
Ticket Close Time Hora de fecho de Ticket
Accounted time by Agent Tempo contabilizado pelo agente
Total Time Tempo total
Ticket Average Média de tickets
Ticket Min Time Tempo Mínimo
Ticket Max Time Tempo máximo
Number of Tickets Nr. Tickets
Article Average Média de artigos
Article Min Time Tempo mínimo de artigos
Article Max Time Tempo máximo de artigos
Number of Articles Nr. Artigos
unlimited sem limite
Attributes to be printed Atributos a imprimir