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Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters Configurar Parâmetros
Add a new Parameter Adicionar novo Parâmetro
Remove this Parameter
Queue Management
Add Queue Adicionar Fila
Edit Queue Editar fila
Filter for Queues Filtro para filas
Filter for queues Filtro para filas
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Sub-fila de
Unlock timeout Tempo de desbloqueio
0 = no unlock 0 = sem desbloqueio
hours horas
Only business hours are counted. Apenas são contabilizadas horas de expediente
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Se um ticket for bloqueado e o agente não o fechar antes de terminar o prazo pendente, o ticket fica desbloqueado e disponível para outros agentes.