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Template Management
Add Template
Edit Template
A template is a default text which helps your agents to write faster tickets, answers or forwards.
Don't forget to add new templates to queues.
A standard template with this name already exists!
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
Example template