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Allows agents to generate individual-related stats. Permite aos agentes a geração de estatísticas individuais
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). Permite escolher entre mostrar o conteúdo dos anexos ou apenas descarregar
Allows choosing the next compose state for customer tickets in the customer interface. Permite escolher o próximo estado de criação de tickets no interface de cliente
Allows customers to change the ticket priority in the customer interface. Permite aos clientes alterar a Prioridade do ticket no interface web
Allows customers to set the ticket SLA in the customer interface. Permite aos clientes definir o SLA do ticket no interface web
Allows customers to set the ticket priority in the customer interface. Permite aos clientes definir a Prioridade do ticket no interface web
Allows customers to set the ticket service in the customer interface. Permite aos clientes definir o serviço do ticket no interface web
Company Tickets. Tickets da Organização
Create and manage Service Level Agreements (SLAs). Gerir Níveis de Serviço (SLA)
Create and manage responses that are automatically sent. Gerir respostas automáticas
Create and manage salutations. Gerir saudações
Create and manage ticket notifications. Criar e gerir notificações
Create and manage ticket priorities. Gerir prioridades de ticket
Create and manage ticket states. Gerir estados de ticket
Create and manage ticket types. Gerir tipos de ticket
Go to dashboard! Ir para o Dashboard
My Tickets. Os meus tickets
Ticket History. Histórico
Tickets. Tickets.
To download attachments. Para descarregar anexos