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This module is part of the admin area of OTRS.
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
This setting shows the sorting attributes in all overview screen, not only in queue view.
This will allow the system to send text messages via SMS.
Ticket Compose Bounce Email.
Ticket Compose email Answer.
Ticket Forward Email.
Ticket FreeText.
Ticket bulk module.
Ticket event module that triggers the escalation stop events.
Ticket limit per page for Ticket Overview "Medium".
Ticket limit per page for Ticket Overview "Preview".
Ticket limit per page for Ticket Overview "Small".
Ticket plain view of an email.
To accept login information, such as an EULA or license.
To download attachments.
To view HTML attachments.
Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.