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Sets the default link type of split tickets in the agent interface.
Sets the default message for the login screen on Agent and Customer interface, it's shown when a running system maintenance period is active.
Sets the default message for the notification is shown on a running system maintenance period.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.
Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.
Sets the minutes a notification is shown for notice about upcoming system maintenance period.
Sets the preferred digest to be used for PGP binary.
Sets the prefix to the scripts folder on the server, as configured on the web server. This setting is used as a variable, OTRS_CONFIG_ScriptAlias which is found in all forms of messaging used by the application, to build links to the tickets within the system.
Sets the queue in the ticket free text screen of a zoomed ticket in the agent interface.
Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).