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Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Runs the system in "Demo" mode. If enabled, agents can change preferences, such as selection of language and theme via the agent web interface. These changes are only valid for the current session. It will not be possible for agents to change their passwords.
SMS
SMS (Short Message Service)
Sample command output
Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Search backend default router.
Search backend router.
Select after which period ticket overviews should refresh automatically.
Select how many tickets should be shown in overviews by default.
Select your personal time zone. All times will be displayed relative to this time zone.
Select your preferred layout for the software.
Select your preferred theme for OTRS.
Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
Send new outgoing mail from this ticket
Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Sends customer notifications just to the mapped customer.
Sends registration information to OTRS group.