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Rebuild the ticket index for AgentTicketQueue.
Recognize if a ticket is a follow-up to an existing ticket using an external ticket number. Note: the first capturing group from the 'NumberRegExp' expression will be used as the ticket number value.
Registers a log module, that can be used to log communication related information.
Removes old generic interface debug log entries created before the specified amount of days.
Removes old system configuration deployments (Sunday mornings).
Removes old ticket number counters (each 10 minutes).
Removes the ticket watcher information when a ticket is archived.
Renew existing SMIME certificates from customer backend. Note: SMIME and SMIME::FetchFromCustomer needs to be enabled in SysConfig and customer backend needs to be configured to fetch UserSMIMECertificate attribute.
Reprocess mails from spool directory that could not be imported in the first place.
Required permissions to use the email outbound screen in the agent interface.
Required permissions to use the email resend screen in the agent interface.
Resend Ticket Email.
Resent email to "%s".
Responsible Tickets
Responsible Tickets.
Restores a ticket from the archive (only if the event is a state change to any open available state).
Retains all services in listings even if they are children of invalid elements.
Romanian
Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").
Running Process Tickets