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Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Module used to detect if attachments are present.
Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.
Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.
Number of lines (per ticket) that are shown by the search utility in the agent interface.
Number of tickets to be displayed in each page of a search result in the agent interface.
Number of tickets to be displayed in each page of a search result in the customer interface.
Number of tickets to be displayed in each page.
OTRS Group Services
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).
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Option
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.