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Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).
Module to grant access to the agent responsible of a ticket.
Module to grant access to the creator of a ticket.
Module to grant access to the owner of a ticket.
Module to grant access to the watcher agents of a ticket.
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
Module used to detect if attachments are present.
Name of custom queue. The custom queue is a queue selection of your preferred queues and can be selected in the preferences settings.
Name of custom service. The custom service is a service selection of your preferred services and can be selected in the preferences settings.
Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.
Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
No public key found. Nie odnaleziono danych zgłoszenia.
No valid OpenPGP data found. Nie odnaleziono danych zgłoszenia.
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.
Number of lines (per ticket) that are shown by the search utility in the agent interface.
Number of tickets to be displayed in each page of a search result in the agent interface.
Number of tickets to be displayed in each page of a search result in the customer interface.
Number of tickets to be displayed in each page.