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Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines time in minutes since last modification for drafts of specified type before they are considered expired.
Defines whether to index archived tickets for fulltext searches.
Defines which items are available for 'Action' in third level of the ACL structure.
Defines, which tickets of which ticket state types should not be listed in linked ticket lists.
Delete expired cache from core modules.
Delete expired loader cache weekly (Sunday mornings).
Delete expired ticket draft entries.
Delete expired upload cache hourly.
Delivers extended debugging information in the frontend in case any AJAX errors occur, if enabled.
Deploy and manage OTRS Business Solution™.
Detached
Determines if a button to delete a link should be displayed next to each link in each zoom mask.
Determines if the list of possible queues to move to ticket into should be displayed in a dropdown list or in a new window in the agent interface. If "New Window" is set you can add a move note to the ticket.
Determines the next possible ticket states, for process tickets in the customer interface.
Determines the next screen after the follow-up screen of a zoomed ticket in the customer interface.
Determines the next screen after the ticket is moved. LastScreenOverview will return the last overview screen (e.g. search results, queueview, dashboard). TicketZoom will return to the TicketZoom.
Determines the strings that will be shown as recipient (To:) of the phone ticket and as sender (From:) of the email ticket in the agent interface. For Queue as NewQueueSelectionType "<Queue>" shows the names of the queues and for SystemAddress "<Realname> <<Email>>" shows the name and email of the recipient.