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Defines the module to display a notification in the agent interface, if the agent is logged in while having system maintenance active.
Defines the module to display a notification in the agent interface, if the agent session limit prior warning is reached.
Defines the module to display a notification in the agent interface, if the installation of not verified packages is activated (only shown to admins).
Defines the module to display a notification in the agent interface, if there are invalid sysconfig settings deployed.
Defines the module to display a notification in the agent interface, if there are modified sysconfig settings that are not deployed yet.
Defines the module to display a notification in the customer interface, if the customer is logged in while having system maintenance active.
Defines the module to display a notification in the customer interface, if the customer user has not yet selected a time zone.
Defines the module to generate code for periodic page reloads.
Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.
Defines the name of the table where the user preferences are stored.
Defines the next possible states after sending a message in the email outbound screen of the agent interface.
Defines the next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the number of character per line used in case an HTML article preview replacement on TemplateGenerator for EventNotifications.
Defines the number of days to keep the daemon log files.
Defines the number of hours a communication will be stored, whichever its status.
Defines the number of hours a successful communication will be stored.
Defines the parameters for the dashboard backend. "Cmd" is used to specify command with parameters. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Defines the parameters for the dashboard backend. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTLLocal" defines the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.
Defines the parameters for the dashboard backend. "Limit" defines the number of entries displayed by default. "Group" is used to restrict access to the plugin (e. g. Group: admin;group1;group2;). "Default" indicates if the plugin is enabled by default or if the user needs to enable it manually. "CacheTTL" indicates the cache expiration period in minutes for the plugin. "Mandatory" determines if the plugin is always shown and can not be removed by agents.