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Defines the default ticket order in the ticket search result of the this operation. Up: oldest on top. Down: latest on top.
Defines the default used Frontend-Module if no Action parameter given in the url on the agent interface.
Defines the default used Frontend-Module if no Action parameter given in the url on the customer interface.
Defines the default value for the action parameter for the public frontend. The action parameter is used in the scripts of the system.
Defines the default visibility of the article to customer for this operation.
Defines the displayed style of the From field in notes that are visible for customers. A default agent name can be defined in Ticket::Frontend::CustomerTicketZoom###DefaultAgentName setting.
Defines the event object types that will be handled via AdminAppointmentNotificationEvent.
Defines the fall-back path to open fetchmail binary. Note: The name of the binary needs to be 'fetchmail', if it is different please use a symbolic link.
Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).
Defines the fully qualified domain name of the system. This setting is used as a variable, OTRS_CONFIG_FQDN which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Defines the groups every customer user will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer user for these groups).
Defines the groups every customer will be in (if CustomerGroupSupport is enabled and you don't want to manage every customer for these groups).
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the height for the rich text editor component. Enter number (pixels) or percent value (relative).
Defines the key to be checked with Kernel::Modules::AgentInfo module. If this user preferences key is true, the message is accepted by the system.
Defines the key to check with CustomerAccept. If this user preferences key is true, then the message is accepted by the system.
Defines the link type 'Normal'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Defines the link type 'ParentChild'. If the source name and the target name contain the same value, the resulting link is a non-directional one; otherwise, the result is a directional link.
Defines the link type groups. The link types of the same group cancel one another. Example: If ticket A is linked per a 'Normal' link with ticket B, then these tickets could not be additionally linked with link of a 'ParentChild' relationship.
Defines the list of online repositories. Another installations can be used as repository, for example: Key="http://example.com/otrs/public.pl?Action=PublicRepository;File=" and Content="Some Name".