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Defines the default filter fields in the customer user address book search (CustomerUser or CustomerCompany). For the CustomerCompany fields a prefix 'CustomerCompany_' must be added.
Defines the default front-end (HTML) theme to be used by the agents and customers. If you like, you can add your own theme. Please refer the administrator manual located at https://doc.otrs.com/doc/.
Defines the default maximum number of X-axis attributes for the time scale.
Defines the default maximum number of statistics per page on the overview screen.
Defines the default next state for a ticket after customer follow-up in the customer interface.
Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default queue for new tickets in the agent interface.
Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).
Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.
Defines the default sort criteria for all services displayed in the service view.
Defines the default sort order for all services in the service view, after priority sort.
Defines the default the number of seconds (from current time) to re-schedule a generic interface failed task.
Defines the default ticket attribute for ticket sorting of the ticket search result of this operation.