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Defines available article actions for invalid articles.
Defines available groups for the admin overview screen.
Defines chat communication channel.
Defines email communication channel.
Defines groups for preferences items.
Defines how many deployments the system should keep.
Defines if a pre-sorting by priority should be done in the queue view.
Defines if a pre-sorting by priority should be done in the service view.
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.
Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.
Defines if the message in the email resend screen of the agent interface is visible for the customer by default.
Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.
Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.
Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.