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30 Minutes
300 (Beginner)
5 Minutes
A TicketWatcher Module.
A list of dynamic fields that are merged into the main ticket during a merge operation. Only dynamic fields that are empty in the main ticket will be set.
Activates support for customer and customer user groups.
ActivityID
Add an inbound phone call to this ticket
Add an outbound phone call to this ticket
Added %s time unit(s), for a total of %s time unit(s).
Added follow-up to ticket [%s]. %s
Added note (%s).
Added phone call from customer.
Added phone call to customer.
Added system request (%s).
Added web request from customer.
Adds a suffix with the actual year and month to the OTRS log file. A logfile for every month will be created.
Adds customers email addresses to recipients in the ticket compose screen of the agent interface. The customers email address won't be added if the article type is email-internal.
Adds the one time vacation days for the indicated calendar.
Adds the one time vacation days.