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Filter for types
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:
Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).
Relative point of time
Audio call
Customer User Address Book
Search for recipients and add the results as '%s'.
The attributes with the identifier '(Customer)' are from the customer company.
(e. g. Term* or *Term*)
The customer user is already selected in the ticket mask.
Select this customer user
Add selected customer user to
The OTRS Daemon is a daemon process that performs asynchronous tasks, e.g. ticket escalation triggering, email sending, etc.
Make sure that the file '%s' exists (without .dist extension). This cron job will check every 5 minutes if the OTRS Daemon is running and start it if needed.
Execute '%s start' to make sure the cron jobs of the 'otrs' user are active.
After 5 minutes, check that the OTRS Daemon is running in the system ('bin/otrs.Daemon.pl status').
Change Customer Relations
Please select a valid graph output format in the configuration of this widget.
This statistic can currently not be used because its configuration needs to be corrected by the statistics administrator.