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View a custom List of Settings
View single Setting: %s
Filter for System Maintenances
Filter for system maintenances
Schedule a system maintenance period for announcing the Agents and Customers the system is down for a time period.
Some time before this system maintenance starts the users will receive a notification on each screen announcing about this fact.
Edit System Maintenance
Edit System Maintenance Information
This field must have less then 250 characters.
Template Management
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Manage Template-Attachment Relations
Filter for Types
Filter for types
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:
Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).