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CustomerID (exact match)
CSV
Excel
Feature not enabled!
Feature is not active
Link Deleted
Ticket Locked
Pending Time Set
Dynamic Field Updated
Outgoing Email (internal)
Type Updated
Escalation Update Time In Effect
Escalation Update Time Stopped
Escalation First Response Time Stopped
Customer Updated
Internal Chat
Automatic Follow-Up Sent
Note Added
Note Added (Customer)
SMS Added