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To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Manage Template-Attachment Relations
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:
Effective Permissions for Agent
Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).
Agenda Overview
No calendars found. Please add a calendar first by using Manage Calendars page.
Please set this to value before End date.
Please set this to value after Start date.
This an occurrence of a repeating appointment.
Click here to see the parent appointment.
Click here to edit the parent appointment.
Frequency
Relative point of time
Video call
Audio call