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Sets the default next state for new phone tickets in the agent interface.
Sets the default next ticket state, after the creation of an email ticket in the agent interface.
Sets the default note text for new telephone tickets. E.g 'New ticket via call' in the agent interface.
Sets the default priority for new email tickets in the agent interface.
Sets the default priority for new phone tickets in the agent interface.
Sets the default sender type for new email tickets in the agent interface.
Sets the default sender type for new phone ticket in the agent interface.
Sets the default subject for new email tickets (e.g. 'email Outbound') in the agent interface.
Sets the default subject for new phone tickets (e.g. 'Phone call') in the agent interface.
Sets the default subject for notes added in the close ticket screen of the agent interface.
Sets the default subject for notes added in the ticket move screen of the agent interface.
Sets the default subject for notes added in the ticket note screen of the agent interface.
Sets the default subject for notes added in the ticket owner screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket pending screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket priority screen of a zoomed ticket in the agent interface.
Sets the default subject for notes added in the ticket responsible screen of the agent interface.
Sets the default text for new email tickets in the agent interface.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.