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Resets and unlocks the owner of a ticket if it was moved to another queue.
Resource Overview (OTRS Business Solution™)
Restores a ticket from the archive (only if the event is a state change to any open available state).
Retains all services in listings even if they are children of invalid elements.
Right
Romanian
Run file based generic agent jobs (Note: module name needs to be specified in -configuration-module param e.g. "Kernel::System::GenericAgent").
Running Process Tickets
Runs an initial wildcard search of the existing customer company when accessing the AdminCustomerCompany module.
Runs an initial wildcard search of the existing customer users when accessing the AdminCustomerUser module.
Russian
SMS
SMS (Short Message Service)
Sample command output
Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Search Ticket.
Search Tickets.
Search backend default router.
Search backend router.
Search.