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Don't forget to add new templates to queues.
A standard template with this name already exists!
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
Manage Template-Attachment Relations
Filter for Types
Filter for types
A type with this name already exists!
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:
Edit personal preferences for this agent
Title or salutation
A user with this username already exists!
Will be auto-generated if left empty.
Effective Permissions for Agent
This agent has no group permissions.
Table above shows effective group permissions for the agent. The matrix takes into account all inherited permissions (e.g. via roles).