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Next possible ticket states after adding a phone note in the ticket phone outbound screen of the agent interface.
Notified about response time escalation.
Notified about solution time escalation.
Notified about update time escalation.
Number of tickets to be displayed in each page.
OTRS Group Services
OTRS can use one or more readonly mirror databases for expensive operations like fulltext search or statistics generation. Here you can specify the DSN for the first mirror database.
OTRS doesn't support recurring Appointments without end date or number of iterations. During import process, it might happen that ICS file contains such Appointments. Instead, system creates all Appointments in the past, plus Appointments for the next N months (120 months/10 years by default).
Open an external link!
Option
Optional queue limitation for the CreatorCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the InvolvedCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the OwnerCheck permission module. If set, permission is only granted for tickets in the specified queues.
Optional queue limitation for the ResponsibleCheck permission module. If set, permission is only granted for tickets in the specified queues.
Out Of Office
Out of Office users.
Overloads (redefines) existing functions in Kernel::System::Ticket. Used to easily add customizations.
Overview Escalated Tickets.
Overview of all Tickets per assigned Queue.
Overview of all escalated tickets.