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Use external databases as configurable data sources for this dynamic field.
Web service
External web services can be configured as data sources for this dynamic field.
This feature allows to add (multiple) contacts with data to tickets.
Is not possible to invalidate this entry, all config settings have to be changed beforehand.
This dynamic field is used in the following config settings:
If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.
Admin Message
Generic Agent Job Management
Edit Job
Add Job
Run Job
Filter for Jobs
Filter for jobs
Automatic Execution (Multiple Tickets)
Automatic execution values are in the system timezone.
Event Based Execution (Single Ticket)
To add a new event select the event object and event name
Customer user ID
Add dynamic field