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Sets if ticket responsible must be selected by the agent.
Sets the default article customer visibility for new email tickets in the agent interface.
Sets the default article customer visibility for new phone tickets in the agent interface.
Sets the default link type of split tickets in the agent interface.
Sets the inactivity time (in seconds) to pass before a session is killed and a user is logged out.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime before a prior warning will be visible for the logged in agents.
Sets the maximum number of active agents within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active customers within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per agent within the timespan defined in SessionMaxIdleTime.
Sets the maximum number of active sessions per customers within the timespan defined in SessionMaxIdleTime.
Sets the method PGP will use to sing and encrypt emails. Note Inline method is not compatible with RichText messages.
Sets the minimal ticket counter size if "AutoIncrement" was selected as TicketNumberGenerator. Default is 5, this means the counter starts from 10000.
Sets the preferred digest to be used for PGP binary.
Sets the service in the close ticket screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket free text screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket owner screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket pending screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket priority screen of a zoomed ticket in the agent interface (Ticket::Service needs to be enabled).
Sets the service in the ticket responsible screen of the agent interface (Ticket::Service needs to be enabled).