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Created Priority Keutamaan dicipta
Created State Status dicipta
Create Time Masa dicipta
Close Time Masa tutup
Escalation Peningkatan
Escalation - First Response Time Peningkatan - Waktu Tindak balas Pertama
Escalation - Update Time Peningkatan - Masa Kemas kini
Escalation - Solution Time Peningkatan - Masa Penyelesaian
Agent/Owner Egen/Pemilik
Created by Agent/Owner Dicipta oleh Egen/Pemilik
Evaluation by Disemak oleh
Ticket/Article Accounted Time Tiket/Artikel Menyumbang Masa
Ticket Create Time Tiket Mencipta Masa
Ticket Close Time Tiket Menutup Masa
Accounted time by Agent Menyumbang masa oleh ejen
Total Time Jumlah masa
Ticket Average Purata tiket
Ticket Min Time Masa Minimum Tiket
Ticket Max Time Masa Maksimum Tiket
Number of Tickets Bilangan Tiket