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Include attachments to notification Вклучи прилози на известување
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. Известувањата се испратени на агент или клиент.
To get the first 20 character of the subject (of the latest agent article). За да ги добие првите 20 карактерот на предметот (од последниот натпис на агент).
To get the first 5 lines of the body (of the latest agent article). За да ги земете првите 5 линии од телото (од последниот натпис од агент).
To get the first 20 character of the subject (of the latest customer article). За да ги добие првите 20 карактерот на темата (од последниот натпис на клиентот).
To get the first 5 lines of the body (of the latest customer article). За да ги добие првите 5 карактерот на темата (од последниот натпис на потрошувачот).
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
Manage %s Manage %s
Downgrade to ((OTRS)) Community Edition
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