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Ticket Notification Management
Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.
Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.
Customer User ID
Customer visibility
Communication channel
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields
Use comma or semicolon to separate email addresses.
You can use OTRS-tags like <OTRS_TICKET_DynamicField_...> to insert values from the current ticket.
Downgrade to ((OTRS)) Community Edition
Read documentation