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English Macedonian
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).
UserFirstname
UserLastname
Users, Groups & Roles
Uses richtext for viewing and editing ticket notification.
Uses richtext for viewing and editing: articles, salutations, signatures, standard templates, auto responses and notifications.
Vietnam
View all attachments of the current ticket
View performance benchmark results.
Watch this ticket
Watched Tickets.
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Web View
When agent creates a ticket, whether or not the ticket is automatically locked to the agent.
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the body of this note (this text cannot be changed by the agent).
When tickets are merged, a note will be added automatically to the ticket which is no longer active. Here you can define the subject of this note (this subject cannot be changed by the agent).
When tickets are merged, the customer can be informed per email by setting the check box "Inform Sender". In this text area, you can define a pre-formatted text which can later be modified by the agents.
Whether or not to collect meta information from articles using filters configured in Ticket::Frontend::ZoomCollectMetaFilters.