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English Macedonian
The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.
The headline shown in the customer interface.
The identifier for a ticket, e.g. Ticket#, Call#, MyTicket#. The default is Ticket#.
The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "default". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "ivory-slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface for the skin "slim". See "AgentLogo" for further description.
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown in the header of the customer interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The maximal number of articles expanded on a single page in AgentTicketZoom.
The maximal number of articles shown on a single page in AgentTicketZoom.
The maximum number of mails fetched at once before reconnecting to the server.
The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.
The text at the beginning of the subject in an email reply, e.g. RE, AW, or AS.
The text at the beginning of the subject when an email is forwarded, e.g. FW, Fwd, or WG.
The value of the From field
This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.
This is a Description for Comment on Framework.