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Module to check if a incoming e-mail message is bounce.
Module to check if arrived emails should be marked as internal (because of original forwarded internal email). IsVisibleForCustomer and SenderType define the values for the arrived email/article.
Module to check the group permissions for customer access to tickets.
Module to check the group permissions for the access to tickets.
Module to compose signed messages (PGP or S/MIME).
Module to define the email security options to use (PGP or S/MIME).
Module to encrypt composed messages (PGP or S/MIME).
Module to fetch customer users SMIME certificates of incoming messages.
Module to filter and manipulate incoming messages. Block/ignore all spam email with From: noreply@ address.
Module to filter and manipulate incoming messages. Get a 4 digit number to ticket free text, use regex in Match e. g. From => '(.+?)@.+?', and use () as [***] in Set =>.
Module to filter encrypted bodies of incoming messages.
Module to generate accounted time ticket statistics.
Module to generate html OpenSearch profile for short ticket search in the agent interface.
Module to generate html OpenSearch profile for short ticket search in the customer interface.
Module to generate ticket solution and response time statistics.
Module to generate ticket statistics.
Module to grant access if the CustomerID of the customer has necessary group permissions.
Module to grant access if the CustomerID of the ticket matches the CustomerID of the customer.
Module to grant access if the CustomerUserID of the ticket matches the CustomerUserID of the customer.
Module to grant access to any agent that has been involved in a ticket in the past (based on ticket history entries).