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Contact with data
This feature allows to add (multiple) contacts with data to tickets.
Is not possible to invalidate this entry, all config settings have to be changed beforehand.
This dynamic field is used in the following config settings:
If special characters (&, @, :, /, etc.) should not be encoded, use 'url' instead of 'uri' filter.
Link for preview
If filled in, this URL will be used for a preview which is shown when this link is hovered in ticket zoom. Please note that for this to work, the regular URL field above needs to be filled in, too.
Admin Message
Generic Agent Job Management
Edit Job
Add Job
Run Job
Filter for Jobs
Filter for jobs
Automatic Execution (Multiple Tickets)
Automatic execution values are in the system timezone.
Event Based Execution (Single Ticket)
To add a new event select the event object and event name
Customer user ID
Dynamic fields