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If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations
Change Auto Response Relations for Queue
This filter allow you to show queues without auto responses
Queues without Auto Responses
This filter allow you to show all queues
Show All Queues
Manage Template-Queue Relations
Filter for Templates
Filter for templates
Templates
System Registration Management
Edit System Registration
System Registration Overview
Register System
Validate OTRS-ID