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Add Operation
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Operation Details
The name is typically used to call up this web service operation from a remote system.
Operation backend
This OTRS operation backend module will be called internally to process the request, generating data for the response.
Mapping for incoming request data
The request data will be processed by this mapping, to transform it to the kind of data OTRS expects.
Mapping for outgoing response data
The response data will be processed by this mapping, to transform it to the kind of data the remote system expects.
Include Ticket Data
Include ticket data in response.
Network Transport
Properties
Route mapping for Operation
Define the route that should get mapped to this operation. Variables marked by a ':' will get mapped to the entered name and passed along with the others to the mapping. (e.g. /Ticket/:TicketID).
Valid request methods for Operation
Limit this Operation to specific request methods. If no method is selected all requests will be accepted.
Maximum message length