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Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default priority of new customer tickets in the customer interface.
Defines the default priority of new tickets.
Defines the default queue for new customer tickets in the customer interface.
Defines the default queue for new tickets in the agent interface.
Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
Defines the default sender type for tickets in the ticket zoom screen of the customer interface.