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Defines an overview module to show the address book view of a customer user list.
Defines available article actions for Chat articles.
Defines available article actions for Email articles.
Defines available article actions for Internal articles.
Defines available article actions for Phone articles.
Defines available article actions for invalid articles.
Defines available groups for the admin overview screen.
Defines chat communication channel.
Defines default headers for outgoing emails.
Defines email communication channel.
Defines from which ticket attributes the agent can select the result order.
Defines groups for preferences items.
Defines how many deployments the system should keep.
Defines how the From field from the emails (sent from answers and email tickets) should look like.
Defines if a pre-sorting by priority should be done in the queue view.
Defines if a pre-sorting by priority should be done in the service view.
Defines if a ticket lock is required in the close ticket screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the email outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the email resend screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket bounce screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).