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Create and manage dynamic fields.
Create and manage groups.
Create and manage queues.
Create and manage responses that are automatically sent.
Create and manage roles.
Create and manage salutations.
Create and manage services.
Create and manage signatures.
Create and manage templates.
Create and manage ticket notifications.
Create and manage ticket priorities.
Create and manage ticket states.
Create and manage ticket types.
Create and manage web services.
Create new Ticket.
Create new appointment.
Create new email ticket and send this out (outbound).
Create new email ticket.
Create new phone ticket (inbound).
Create new phone ticket.