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Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Pridėto eilę
Edit Queue Redaguoti eilę
Filter for Queues Filtruoti eiles
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Poeilis
Unlock timeout neatrakinti
0 = no unlock neatrakinti
hours valandos
Only business hours are counted. Skaičiuojamos tik darbo valandos.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Jeigu agentas užrakins triktį ir neuždarys jos iki pasibaigs atrakinimo laikas (unlock timeout), tai ji atsirakins ir taps prieinama kitiems agentams.