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Delete this filter Ištrinti šį filtrą
Filter Condition Filtro sąlyga
Set Email Headers Nustatyti el. pašto antraštes
Header Antraštė
Priority Management Prioritetų valdymas
Add Priority Pridėti prioritetą
Edit Priority Redaguoti prioritetą
Print Spausdinti
Add Queue Pridėto eilę
Edit Queue Redaguoti eilę
Filter for Queues Filtruoti eiles
Sub-queue of Poeilis
Unlock timeout neatrakinti
0 = no unlock neatrakinti
hours valandos
Only business hours are counted. Skaičiuojamos tik darbo valandos.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Jeigu agentas užrakins triktį ir neuždarys jos iki pasibaigs atrakinimo laikas (unlock timeout), tai ji atsirakins ir taps prieinama kitiems agentams.
Notify by Pranešti per
0 = no escalation 0 = neeskaluoti
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Jeigu naujai trikčiai nebus pridėti kliento kontaktai (išorinis el. paštas ar telefono numeris), iki pasibaigiant čia nurodytam laikui, tai triktis bus eskaluota.