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Example notification
Additional recipient email addresses
This field must have less then 200 characters.
Article visible for customer
An article will be created if the notification is sent to the customer or an additional email address.
Email template
Use this template to generate the complete email (only for HTML emails).
Enable email security
Email security level
If signing key/certificate is missing
If encryption key/certificate is missing
Filter for attachments
Do you really want to delete this attachment?
Filter for auto responses
To get the first 20 character of the subject.
To get the first 5 lines of the email.
To get the name of the ticket's customer user (if given).
To get the article attribute
Ticket responsible options
Options of ticket dynamic fields internal key values