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This option will deny the access to customer company tickets, which are not created by the customer user.
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
This setting is deprecated. Set OTRSTimeZone instead.
This setting shows the sorting attributes in all overview screen, not only in queue view.
Ticket Compose email Answer.
Ticket event module that triggers the escalation stop events.
Ticket limit per page for Ticket Overview "Medium".
Ticket limit per page for Ticket Overview "Preview".
Ticket limit per page for Ticket Overview "Small".
To accept login information, such as an EULA or license.
Toggles display of OTRS FeatureAddons list in PackageManager.
Toolbar Item for a shortcut. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Transport selection for appointment notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Transport selection for ticket notifications. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Triggers add or update of automatic calendar appointments based on certain ticket times.
Triggers ticket escalation events and notification events for escalation.
Turns on the remote ip address check. It should not be enabled if the application is used, for example, via a proxy farm or a dialup connection, because the remote ip address is mostly different for the requests.
Type of daemon log rotation to use: Choose 'OTRS' to let OTRS system to handle the file rotation, or choose 'External' to use a 3rd party rotation mechanism (i.e. logrotate). Note: External rotation mechanism requires its own and independent configuration.
Use new type of select and autocomplete fields in agent interface, where applicable (InputFields).
Use new type of select and autocomplete fields in customer interface, where applicable (InputFields).