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The duration in minutes after emitting an event, in which the new escalation notify and start events are suppressed.
The format of the subject. 'Left' means '[TicketHook#:12345] Some Subject', 'Right' means 'Some Subject [TicketHook#:12345]', 'None' means 'Some Subject' and no ticket number. In the latter case you should verify that the setting PostMaster::CheckFollowUpModule###0200-References is activated to recognize followups based on email headers.
The logo shown in the header of the agent interface for the skin "High Contrast". See "AgentLogo" for further description.
The logo shown in the header of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The logo shown on top of the login box of the agent interface. The URL to the image can be a relative URL to the skin image directory, or a full URL to a remote web server.
The secret you supplied is invalid. The secret must only contain letters (A-Z, uppercase) and numbers (2-7) and must consist of 16 characters.
The value of the From field
This event module stores attributes from CustomerUser as DynamicFields tickets. Please see DynamicFieldFromCustomerUser::Mapping setting for how to configure the mapping.
This is a Description for Comment on Framework.
This is a Description for DynamicField on Framework.
This key is not certified with a trusted signature!
This option will deny the access to customer company tickets, which are not created by the customer user.
This setting allows you to override the built-in country list with your own list of countries. This is particularly handy if you just want to use a small select group of countries.
This setting is deprecated. Set OTRSTimeZone instead.
This setting shows the sorting attributes in all overview screen, not only in queue view.
Ticket Compose email Answer.
Ticket event module that triggers the escalation stop events.
Ticket limit per page for Ticket Overview "Medium".
Ticket limit per page for Ticket Overview "Preview".
Ticket limit per page for Ticket Overview "Small".